A quick Visual Introduction to Microsoft CRM using Concept Visuals

A few days ago I was discussing with a team an upgrade of a system, from a DNN based site to a Sharepoint based site. However, we would also be using Microsoft CRM system to store the various accounts and contacts. Since the team was not aware of Microsoft CRM, I had to quickly(less than 5 mins) summarize and give an impromptu introduction to Microsoft CRM. I used a technique called Concept Visuals(taught by my friend Sanjay Vyas) and found that they understood it very easily and hence thought I would post it here as well.

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About sanjayshetty

Sanjay Shetty is currently putting the finishing touches on his book, the Brand Advocacy quick start guide, which covers his framework for building a brand advocacy program. He blogs at http://www.sanjayshetty.com
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