A quick Visual Introduction to Microsoft CRM using Concept Visuals

A few days ago I was discussing with a team an upgrade of a system, from a DNN based site to a Sharepoint based site. However, we would also be using Microsoft CRM system to store the various accounts and contacts. Since the team was not aware of Microsoft CRM, I had to quickly(less than 5 mins) summarize and give an impromptu introduction to Microsoft CRM. I used a technique called Concept Visuals(taught by my friend Sanjay Vyas) and found that they understood it very easily and hence thought I would post it here as well.


About sanjayshetty

Sanjay Shetty is currently putting the finishing touches on his book, the Brand Advocacy quick start guide, which covers his framework for building a brand advocacy program. He blogs at http://www.sanjayshetty.com
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